On around March 20th, 2017, Amazon FBA Seller received an email from Amazon which read:
Hello from Fulfillment by Amazon,
We have noticed that you have used third-party automated services that are submitting incorrect reimbursement requests. Our policies prohibit any activity that:
We are committed to providing you with fast and accurate resolution to any other concerns or claims that you submit. However, we will automatically close any existing cases that were created on your behalf by third-party services. In addition, we will automatically close any new cases that are created by third-party services.
Please note: Your seller account will not be negatively impacted by any incorrect cases that have been submitted to date by these services on your behalf.
To learn more about our policies, see:
If you have comments or questions, please contact firstname.lastname@example.org.
Thank you for selling on Amazon.com.
The Fulfillment by Amazon team
As with all Amazon warnings, you should take this email seriously. Amazon has clearly stated that Amazon Sellers can no longer use automated services that submit cases on the behalf of sellers. So, if you received this email, here are the steps you should take:
Following these steps will ensure the 3rd party service you were using can no longer submit reimbursements on your behalf.
We’re pleased to say that Refund Pad remains 100% compliant with Amazon’s terms of service. We never ask Amazon Sellers to link their account to Refund Pad. In addition, our system ensured you vet the reimbursement requests (which is exactly what Amazon wants sellers to do before submitting a request). Check us out at RefundPad.com and let us know if you have any questions.